Shipping policy

Shipping and Delivery Policy

Last updated: 15 September 2026

This Shipping and Delivery Policy applies to orders placed with Cuite Rainbow Mart, operated by Cuite Rainbow LTD.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully authorised.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Estimated Delivery Times

Estimated delivery times are:

  • United Kingdom: approximately 5–12 business days after dispatch

  • International destinations, where available: approximately 7–20 business days after dispatch

The delivery estimate displayed on the product page or during checkout will take priority if it differs from the estimates above.

We aim to deliver UK consumer orders within 30 days of the order being placed unless:

  • A different delivery period was clearly disclosed before purchase;

  • A different delivery date was agreed with the customer; or

  • Circumstances outside our reasonable control cause an unavoidable delay.

Delivery estimates are not guaranteed delivery dates.

Dropshipping and Fulfilment Partners

Cuite Rainbow Mart works with third-party suppliers and fulfilment partners. A product may be dispatched directly from a partner’s warehouse, which may be located inside or outside the United Kingdom.

If an order contains multiple products, the products may:

  • Be dispatched from different warehouses;

  • Arrive in separate packages;

  • Have different tracking numbers; and

  • Arrive on different dates.

There will be no additional product charge merely because an order is delivered in separate packages.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before the customer completes payment.

We will not add undisclosed shipping fees after an order has been placed.

Tracking Information

When tracking is available, the tracking number will be sent to the email address or telephone number supplied during checkout.

Tracking information may take 2–5 business days to begin showing updates after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact support@cuiterainbowmart.com immediately. We will try to update the address, but changes cannot be guaranteed after an order has entered processing or been dispatched.

We are not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer. Reasonable reshipping or return costs may apply where legally permitted.

Delayed Orders

Delivery may occasionally be delayed due to:

  • Courier disruption;

  • Customs processing;

  • Severe weather;

  • Public holidays;

  • High seasonal demand;

  • Incorrect address information; or

  • Other circumstances outside our reasonable control.

If we become aware of a significant delay, we will provide an update using the contact details supplied with the order.

If an order cannot be delivered within the agreed period, customers may have the right to cancel and receive a refund in accordance with applicable consumer law.

Lost or Damaged Packages

If tracking shows that a parcel is lost, or if an order arrives damaged, contact us as soon as reasonably possible at support@cuiterainbowmart.com.

Please include your order number and, for damaged deliveries, clear photographs of:

  • The product;

  • The shipping package;

  • The delivery label; and

  • The damaged area.

We will investigate the matter with the supplier or courier and provide an appropriate remedy. Requesting photographs does not affect your statutory consumer rights.

Customs, Duties and Import Taxes

For international orders, customs duties, import taxes or handling charges may be imposed by the destination country.

Unless checkout clearly states that duties and taxes are included, the customer is responsible for these charges. Cuite Rainbow Mart does not control charges imposed by foreign customs authorities.

Contact

For shipping or delivery enquiries:

Cuite Rainbow Mart
Cuite Rainbow LTD
Email: support@cuiterainbowmart.com
Phone: 7864358793
Address: 47 Abingdon Road, Middlesbrough TS1 3JS, United Kingdom