Refund and Returns Policy

Last updated: 15 September 2026

We want customers to shop with confidence. This policy explains how cancellations, returns, exchanges and refunds are handled by Cuite Rainbow Mart.

Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations or other applicable consumer law.

Change-of-Mind Returns

If you are a consumer purchasing online, you may normally cancel your order without giving a reason.

You must notify us within 14 days after receiving your order. If an order is delivered in separate packages, the cancellation period begins after you receive the final relevant package.

After notifying us, you normally have a further 14 days to return the product.

To request a return, email support@cuiterainbowmart.com with:

• Your order number;

• Your full name;

• The product you wish to return; and

• Confirmation that you wish to cancel or return the product.

Product Condition

You may examine a product as you would reasonably be permitted to do in a physical shop.

Returned products should, where reasonably possible, include their original packaging, accessories, manuals and included parts.

We may make a reasonable deduction from the refund if the product’s value has been reduced because it was handled beyond what was reasonably necessary to establish its nature, characteristics and functioning.

Return Instructions

Please contact us before sending a return. Depending on the product and fulfilment location, we may provide a specific authorised return address.

Unless we provide different return instructions, approved UK returns may be directed to:

Cuite Rainbow Mart
47 Abingdon Road
Middlesbrough TS1 3JS
United Kingdom

Do not return a product directly to the manufacturer, courier or original shipping location unless our customer support team instructs you to do so.

Customers should retain proof of postage until the return has been completed.

Return Shipping Costs

For a standard change-of-mind return, the customer is normally responsible for the direct cost of returning the product.

If a product is faulty, damaged, incorrect or not as described, Cuite Rainbow Mart will cover reasonable standard return costs or provide another suitable return arrangement.

Faulty, Damaged or Incorrect Products

If your product is faulty, damaged, incorrect or materially different from its description, contact us as soon as reasonably possible.

Please provide photographs or videos where appropriate so that we can investigate efficiently. Failure to report damage immediately does not automatically remove any statutory rights.

Depending on the circumstances and your legal rights, we may offer:

• A full refund;

• A replacement;

• A repair;

• A partial refund; or

• Another appropriate remedy.

Under UK consumer law, customers may have a short-term right to reject faulty goods within 30 days. Further repair, replacement or refund rights may continue after this period.

Exceptions to Change-of-Mind Cancellation

The statutory right to cancel may not apply to certain products, including:

• Personalised or custom-made products;

• Goods made to the customer’s specifications;

• Perishable products;

• Sealed health or hygiene products once unsealed;

• Sealed software, audio or video products once unsealed;

• Digital content after supply has begun with the customer’s express consent where the right to cancel has been acknowledged as lost; and

• Other products excluded by applicable law.

These exceptions do not remove your rights if a product is faulty, damaged or not as described.

Sale and Discounted Products

Sale, clearance and discounted products receive the same statutory consumer protections as full-price products.

A product will not be refused a legally required refund merely because it was purchased during a sale.

Refund Timing

Where a valid change-of-mind cancellation applies, we will issue the refund no later than 14 days after:

• Receiving the returned product; or

• Receiving acceptable evidence that the product has been returned,

whichever occurs first.

We may withhold the refund until the product is received or proof of return is supplied.

Refund Method

Refunds will normally be issued to the original payment method.

The refund will include the original standard delivery charge where required by law. If you selected a more expensive delivery method, we are not required to refund the amount above the cost of standard delivery.

Banks and payment providers may take additional time to display the refund after it has been processed.

Exchanges

If you want to exchange a product, contact support@cuiterainbowmart.com.

Exchanges depend on product availability. In some cases, we may ask you to return the original product and place a new order.

Contact

Cuite Rainbow Mart
Operated by Cuite Rainbow LTD
Email: support@cuiterainbowmart.com
Phone: 7864358793
Address: 47 Abingdon Road, Middlesbrough TS1 3JS, United Kingdom